also available as pdf in
amharic
chinese
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vietnamese
steps |
responses |
encouraging |
“tell me more about the prom …” “it’s wonderful that you want to go …” |
fact finding |
“i need more information …” “tell me more …” |
restating |
“what you’re asking me is can you go to the prom and stay our all night?” |
reflecting |
“i know you’re excited about the prom and you will probably be disappointed that you cannot stay out all night. i am glad that you get to go.” |
summarizing |
“this is my decision … you can go to the prom, go to the party afterwards, and be home by 2 am.” or “this is what we agreed upon … you can go to the prom, go to the party afterwards, and be home by 2 am. is that right?” |